what is one consideration in designing merit pay systems? Why is this important? What would happen if this is not considered in the designing process?
Explain briefly how to differentiate between the candidates in the interview by stating any five standards that will provide enough differentiation to evaluate each of the selection procedures for the recruitment of the credit card collections representative position in any firm.
NOTE:- State the Main heading in few words that support your answer as a recommendation. And support your explanation with the word count in about 400 words approximately (Four hundred words).
Job posting for collectors to work direct issuer credit card portfolio.
Applicants should possess the following qualities:
A commitment to dealing with people and team mates with the utmost integrity and transparency
The ability to empathize with people who may be going through a hard time and the dedication to guide them through their situations
The ability to deal with a variety of personalities and scenarios
Strong negotiation skills
Ability to meet assigned targets
Strong listening and communication skills
Excellent work ethic and attendance
Previous call center experience in a variety of customer service industries such as loan origination, telemarketing, banking, insurance sales etc.
Strong command of the English language, Bilingual an asset. (written & oral)
Collectors must be able to work 8:00 a.m. – 5:00 p.m. and two days from 12:00 p.m. – 9:00 p.m. Pay based on experience and bonus potential. Full-Time positions are eligible for medical, dental, life, LTD and 401(k) benefits.